Thank you for shopping at Solvionix Co., Limted. We are committed to providing you with efficient and reliable shipping services. Below are our standard shipping terms, which apply to all orders in the European Union.
1. Shipping Time
We will process and ship your order within 5-7 business days after receiving it. If the order contains customized items or special items, the shipping time may be longer. We will inform you of the estimated shipping time after the order is confirmed.
2. Shipping Time
Standard shipping time is 20-40 business days, depending on the destination country and the efficiency of the logistics service provider. Shipping time is calculated from the date of shipment and excludes weekends and public holidays.
3. Shipping Fees
Standard shipping fees are calculated based on the order amount and destination country, and the specific fees will be displayed at checkout.
4. Order Tracking
After shipping, you will receive a confirmation email with an order tracking number. You can track the order status through our website or the website of the logistics service provider.
5. Delayed Processing
If the shipment is delayed due to force majeure (such as weather, strikes or problems with the logistics service provider), we will notify you promptly and provide an updated estimated delivery time. If the delay exceeds 14 working days, you can request a refund or cancel your order.
6. Contact Us
If you have any questions about the shipping terms, please contact us at:
Email: [email protected]